Delivery Details At Freedom To Explore

When will my order be sent?

We aim to dispatch most orders within 48 hours Monday - Friday. If you need your order quickly please get in touch.

How will my order be sent?

We use a variety of royal mail services depending on what service you select at checkout and/or the value or size of your order.

Any larger and heavy orders are sent via 48 hour courier - usually Parcelforce or DPD

How much does it cost?

Spend £50 and you qualify for free postage! 

We also have a variety of options at checkout including 1st class or courier options for an additional charge.

Please factor in any local customs or taxes that may be payable in your country, these vary depending on your location and are payable by yourselves.

What will my order be packed in?

We swapped to all paper mailing bags a many years ago, we spent a lot of time researching and choosing the most enviromentally sound option and whilst trees are a precious resource, when it comes to mailing bags they are the best option. You can even home compost them or simply recycle.

If your order needs a box we actually try and reuse any that stock come to us in, they may not be pretty, they may be on the third or forth use but we think its important to keep using these items until the end of their lifespan! We do buy in a small amount of ‘virgin’ boxes too which are certified.

For packaging, void filling and padding we again reuse anything sent to us by our suppliers - thankfully very few of our suppliers use plastic air bags these days after our incessant nagging but there is the odd one now and then. Mainly it is paper - sometime rainbow shredded or cornstarch peanuts - both make a great sensory play resource! Either way its NEVER brought In by us! 

These methods of reuse are actually more time consuming for us not to mention the space required to store it all ready for repurpose but it is very important to use to reuse anything we can and encourage you to do the same.

We also send very little inside our packages, no invoices or packing slips (these are sent via email) just a small paper slip with important details for returns on.

Do you ship to Europe and Worldwide?

Yes but please note you will be possibly be liable for customs fees and VAT in your own country. Please do your research to what this will be as it varies.

We will not issue any refunds for items not collected due to unpaid customs or fees. If the item is returned to us due to none collection then we will issue a refund less the cost of postage.

My order Hasn't arrived.

Don't worry, if your order is lost on its way to you we will issue a refund or replacement. 

However we have to wait 20 working days from dispatch before we can declare something as lost.

Please contact us if you order hasn't arrived in 10 days.